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Privacy Policy

TANTO DRAMMA guarantees the protection and confidentiality of personal data, of any type, provided to us by our clients in accordance with the provisions of the General Regulation on the Protection of Personal Data.

All data provided by other companies or clients to TANTO DRAMMA or its staff will be included in an automated personal data file created and maintained under the responsibility of TANTO DRAMMA, essential to provide the services requested by users.

The data provided will be treated in accordance with the terms established in the General Regulation on the Protection of Personal Data. In this regard, TANTO DRAMMA has adopted the levels of protection legally required and has installed all the technical measures within its reach to prevent loss, misuse, alteration, and unauthorized access by third parties. However, the user must be aware that Internet security measures are not impregnable. If the user considers it appropriate to transfer his or her personal data to other entities, the user will be informed of the data transferred, the purpose of the file, and the name and address of the transferee, so that he or she may give his or her unequivocal consent in this regard.

In compliance with the provisions of the GDPR, the user may exercise their rights of access, rectification, cancellation/deletion, opposition, limitation or portability. To do so, they must contact us at tantodramma@gmail.com.

Shipping Policy

Orders, once received, take a maximum of 24-72 business hours to be deposited at the Post Office for shipping, as they must go through a packaging, labeling, etc. process.

Standard orders take between 2-5 working days to arrive and are sent via Correos, specifically, certified mail. Once your order has been sent, we will send you an email to let you know that your order has left our warehouse. If you require urgent delivery, please contact TANTO DRAMMA.

In the event of international shipping outside Spain, TANTO DRAMMA cannot guarantee the delivery period due to possible customs delays or similar. In some cases, the order may be stopped at customs, and may be subject to additional local import payments at the time of delivery. These and any other resulting customs charges will be the buyer's responsibility in any case.

If you wish to make a change to the delivery address after placing the order, it is essential that you notify us as soon as possible. Once the package has been shipped, it will not be possible to make any address changes.

Special cases such as CANARY ISLANDS: It is important to note that in some cases the order may be stopped at customs and said shipment will be subject to additional payment of the import DUA and payment of the corresponding IGIC at the time of delivery. These and other derived customs expenses will be the responsibility of the buyer in any case.

Payments, exchanges and returns

All items are checked before being sent, so they must arrive in perfect condition, they are strictly checked.

At TANTO DRAMMA we want our customers to feel comfortable both when using the website and with their purchase. You can return the product within 14 calendar days of receiving your purchase. In order to make a return, it is absolutely essential that the product is in perfect condition, in its original packaging.

The customer may exchange the item for another of the same value or for a voucher of the same value to be used on our website. We do not issue refunds. Shipping costs are not refundable or returned. You will be responsible for paying the shipping costs to return your item, we recommend that you do so in a certified manner so that there are no problems in the process.

Accepted payment methods are:

Credit card, through the Shopify Payments electronic payment gateway that guarantees maximum security in all operations. It is important for you to know that TANTO DRAMMA does not have access to users' payment data, everything is strictly protected by Shopify Payments.

Credit cards accepted are VISA, MasterCard and American Express.