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FAQ
FAQ
Orders to Spain are prepared and sent to their destinations the next business day after purchase and take between 24/48 hours . The national shipping cost is €4.60 and free shipping is automatically provided for purchases over €65.
International orders are prepared and sent to their destinations the next business day after purchase and take approximately 3/5 days , depending on the destination, and may even be delayed due to customs issues. The costs of these shipments are: Portugal €7.99, EU €12.99, USA €19.99, LATAM €25.99, Rest of the world €14.99 (with the option to vary).
We manufacture and produce the final pieces by hand in our workshop in Valencia, Spain.
98% of our products are made of stainless steel , ensuring durability and resistance. In each product description you will find all the details.
Yes, chains and charms are sold separately so you can create your dream necklace. There are no limits on combinations.
But we have also created a MIXES section so you can buy everything together . In case you find it difficult to create from scratch or want to buy a pack at a better price. Or both!
The measurement of each chain is written in the product description. Approximately our chains measure between 40/41cm .
*However, if you want any custom measurements you can contact Tanto Dramma.
You may return the product within 14 calendar days from when you received your purchase. In order to make a return, it is absolutely essential that the product is in perfect condition, in its original packaging. The customer may exchange said item for another of the same value or for a voucher of the same value to be used on our website . We do not make refunds.
For more information on returns, please see our Payments, Exchanges and Returns section at the bottom of the page.